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Frequently asked questions

Do you have a question about the products and / or services of Van Assendelft - Hollander Bogaert? See below the FAQ or ask your question by the feedback form.

General

I would like to become a dealer. How do I apply?

Please send us an e-mail with the following information:

- Full company name
- Address details
- Extract of your registration with the Chamber of Commerce
- Your VAT number.

You can send these details to sales@vahb.nl.

We strive to assess your application within 24 hours.

 Can I, as a private individual, also order at VAHB?

That is not possible, for the availability of our products please check the websites of our brands: www.bo-camp.com and www.crespocomfort.com. Here you can find the nearest dealer.

 Where does VAHB deliver?

VAHB delivers both nationally and internationally.

 What are the general Terms and conditions of delivery of VAHB?

The General Terms and Conditions can be found here.

After Sales 

 What should I do if an item is missing at the time of delivery?

If an article is missing when you check the received order, you can report this directly via an email to: sales@vahb.nl. A suitable solution will then be sought in consultation.

 What should I do if an item is delivered damaged?

If you find any damage to an item when checking the order you have received, please report this immediately by sending an e-mail to sales@vahb.nl. In that case we ask you to use our "Return form".
In case of transport damage, you should always make a note of it on the carrier's waybill.
In case of damage, we would like to receive a photo as support. In consultation, we will find a suitable solution.

 What must I do if I have a complaint?

We shall endeavour to deal with your complaint as quickly as possible. Please send an e-mail to sales@vahb.nl.
In case of damage we ask you to use our "Return form".
Please mention the article number, the description of the complaint and a picture (if possible). In case of damage, we would like to receive a photo as support. In consultation, we will find a suitable solution.

Ordering and delivering

 Is there a minimum order quantity (VPE)?

In most cases, the products come in a packing unit (secondary packaging) of multiple PCs. We deliver products only in multiples of the packing unit (= minimum order amount).

 Are the listed prices including or excluding VAT?

The purchase prices listed are exclusive of VAT and the recommended retail prices are listed including VAT.

 What are the shipping costs?

Orders to one delivery address within the Benelux will be delivered free of charge for orders over € 750,- excl. For orders below € 750,- excl. VAT, we charge € 30,- (excl. VAT) to cover administration and shipping costs.

For orders with a delivery address outside the Benelux, the actual transport costs will be charged, unless agreed otherwise.

 How fast will my order be delivered?

Orders placed before 12.00h (noon) will usually be delivered within 2-3 working days within the Benelux.

Others  

 Can I visit the showroom of VAHB?

Yes, we are always open to a visit to our showroom of our (potential) partners . Please contact us for an appointment.

 What must I do if I have lost or forgotten my login code?

You can request a new login via the login page of the webshop. If you have forgotten your login name or would like to change it, please send a request to sales@vahb.nl.

 How can I change my company details (e.g. address or e-mail address)?

Please send an e-mail to sales@vahb.nl. We will then adjust the data for you immediately. 

 How do I receive my invoices?

You will receive your invoices by e-mail. If you want to change the e-mail address, please send an e-mail to: sales@vahb.nl.

Van Assendelft – Hollander Bogaert (VAHB) is the leading import and export wholesaler for accessories in camping, leisure, outdoor, garden and sports.

From our central warehouse in Gilze (NL) we deliver from stock to retailers in The Netherlands and abroad. Quality and service are key arguments at Van Assendelft - Hollander Bogaert. This applies to our products, our logistical services, after-sales and marketing.

In our wide range of products many branded products can be found. Examples are Crespo camping furniture and Bo-Camp camping accessories which we distribute on an exclusive basis. Furthermore we distribute a great variety of well-known brands such as Coleman, Campingaz, Coghlan’s, Intex, Varta.


Read more about our company
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