Frequently asked questions
Do you have a question about the products and / or services of Van Assendelft - Hollander Bogaert? See below the FAQ or ask your question by the feedback form.
I would like to become a dealer. How do I apply?
Please send us an e-mail with the following information:
- Full company name
- Address details
- Extract of your registration with the Chamber of Commerce
- Your VAT number.
You can send these details to firstname.lastname@example.org.
We strive to assess your application within 24 hours.
Can I, as a private individual, also order at VAHB?
Where does VAHB deliver?
VAHB delivers both nationally and internationally.
What are the general Terms and conditions of delivery of VAHB?
The General Terms and Conditions can be found here.
What should I do if an item is missing at the time of delivery?
If an article is missing when you check the received order, you can report this directly via an email to: email@example.com. A suitable solution will then be sought in consultation.
What should I do if an item is delivered damaged?
If you find any damage to an item when checking the order you have received, please report this immediately by sending an e-mail to firstname.lastname@example.org. In that case we ask you to use our "Return form".
In case of transport damage, you should always make a note of it on the carrier's waybill.
In case of damage, we would like to receive a photo as support. In consultation, we will find a suitable solution.
What must I do if I have a complaint?
We shall endeavour to deal with your complaint as quickly as possible. Please send an e-mail to email@example.com.
In case of damage we ask you to use our "Return form".
Please mention the article number, the description of the complaint and a picture (if possible). In case of damage, we would like to receive a photo as support. In consultation, we will find a suitable solution.
Ordering and delivering
Is there a minimum order quantity (VPE)?
In most cases, the products come in a packing unit (secondary packaging) of multiple PCs. We deliver products only in multiples of the packing unit (= minimum order amount).
Are the listed prices including or excluding VAT?
The purchase prices listed are exclusive of VAT and the recommended retail prices are listed including VAT.
What are the shipping costs?
Orders to one delivery address within the Benelux will be delivered free of charge for orders over € 750,- excl. For orders below € 750,- excl. VAT, we charge € 30,- (excl. VAT) to cover administration and shipping costs.
For orders with a delivery address outside the Benelux, the actual transport costs will be charged, unless agreed otherwise.
How fast will my order be delivered?
Orders placed before 12.00h (noon) will usually be delivered within 2-3 working days within the Benelux.
Can I visit the showroom of VAHB?
Yes, we are always open to a visit to our showroom of our (potential) partners . Please contact us for an appointment.
What must I do if I have lost or forgotten my login code?
You can request a new login via the login page of the webshop. If you have forgotten your login name or would like to change it, please send a request to firstname.lastname@example.org.
How can I change my company details (e.g. address or e-mail address)?
Please send an e-mail to email@example.com. We will then adjust the data for you immediately.
How do I receive my invoices?
You will receive your invoices by e-mail. If you want to change the e-mail address, please send an e-mail to: firstname.lastname@example.org.
Do you have a question or comment? Please contact us!